Frequently asked questions

Get answers to the most commonly asked questions about this product.

Pricing ranges from free to a premium service for mission-critical environments. Contact IBM via the “Talk to an expert” tab at the right of the page to discuss the specific needs of your organization.

Questions on your account can be addressed via IBM® Passport Advantage®.

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All IBM Cloud Private customers receive free technical support through the IBM Cloud Private public Slack channel or Stack Overflow forums. In addition, business and premium support options are available to meet different customer needs.

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IBM Cloud Private Digital Support is free and ideal for clients doing an evaluation or proof of concept. It includes 24/7 access to product documentation, forums, chatbots and other published media along with proactive notifications.

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IBM Cloud Private Business Support is included with the purchase of IBM Cloud Private and is ideal for customers running production workloads. It comes with online support cases, phone support options and initial response time service level objective.

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IBM Cloud Private Premium Support includes the benefits of the other support levels but has the highest response times and priority handling, a Client Success Manager, business reviews and case management. It is designed for companies building and running mission-critical production systems.

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