Frequently asked questions

A device may be kept on-site at no cost for the first 10 business days. This does not include the day your device is shipped or the day you receive it. If additional time is needed to complete your ingestion, you can extend your use for USD 30 per day thereafter (applies to US and EU regions).

Mass Data Migration uses UPS Next Day Air round-trip delivery to ship all devices. The cost is included in the low, flat rate of USD 395 per device. Customers are unable to select alternative shipping methods at this time.

No fees are incurred for data transferred into the IBM Cloud.

In the US, a flat rate of USD 395 is charged per device including the USD 295 device fee, USD 100 round-trip UPS Next Day Air delivery, and 10 business days of use at your site.

The transfer of data into the IBM Cloud is at no cost to you, however, standard rates will apply for data stored in IBM Cloud Object Storage or any other IBM Cloud service. You can find pricing for IBM Cloud Object Storage for the Standard Cross Region offering at the following link.

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