What it can do for your business

IBM MobileFirst for iOS Fast Fix gives field service technicians guided diagnostics to fix issues using an intuitive dashboard view on iPad. Fast Fix allows technicians to solve and complete issues with home appliances quickly – while improving consumer satisfaction and increasing revenue. Fast Fix speeds up the issue resolution time of home appliances. The app provides cost estimates and payment options to consumers. It also proactively supports cross- and up-sell of accessories, consumables and extended warranties to customers.

Make estimates and payments easier

Provide cost estimates prior to work being performed and accept a number of direct pay options on site.

Take advantage predictive analytics

Proactively address near-term problems through predictive analytics that help avoid additional service calls.

Use visual contact for efficiency

Use FaceTime as a second line of support for additional advice and the built-in camera on iPad to document issues and work performed.

Four good reasons to use Fast Fix

  • Harness the power of advanced analytics
  • Go mobile to increase efficiency and flexibility
  • Empower technicians with more information while on site
  • The app is backed by a great service plan