Combines customer behavior and experience analytics with targeting of subscribers based on propensity to churn score. Uses Churn Propensity, Predicted Churn Date and Keep Score.
Correlates Net Promoter Score (NPS) with customer behavior and experience data. Identifies drivers of promoters and detractors, and allows analysis of individual factors.
Identifies meaningful customer segmentation based on customer activity, customer behavior and time spent with weighted interest scores, recency and frequency.