What is an IWMS?

An IWMS (integrated workplace management system) provides key insights to help corporate real estate and facilities management professionals make smarter decisions around energy and space utilization, maintenance management and resource planning.

Improve facility utilization and workplace experience

Booking a room shouldn’t be the hardest part of a meeting. Deliver a better experience for everyone by making the most of your space with facility planning and space reservation.

Optimize lease accounting

New regulations have far-reaching implications for your business. Streamline your practices to comply with new standards, and analyze financial impacts before they happen.

Maximize capital projects

Climb down from a mountain of paperwork and take control of your projects. Centralize tasks, identify what’s at risk, and drive on-time, on-budget outcomes.

Boost operations and maintenance efficiency

Reduce operating costs and better manage preventative and corrective maintenance by understanding energy utilization and the condition of your buildings and assets.

Optimize building operations with predictive maintenance

An IWMS can minimize disruption in your business processes through the continuous planning, management and monitoring of maintenance. While you can’t completely avoid maintenance and repairs, you can do a better job of getting in front of them — especially if you use the power of data.

Optimize space management and engage the new workforce

An IWMS can increase overall employee satisfaction by driving greater operational efficiency. Millennials are now the largest generation in the workforce, and they believe in a whole new definition of a "great place to work.” Find out how an IWMS can help engage a new generation of employees.

Streamline and automate lease accounting

From the initial data import operation to ongoing audit and compliance reporting, discover processes that can help you manage the complexity of your leases.

Gain control over your projects

Capital projects have many moving pieces: identifying priorities, planning, securing the budget, selecting vendors and managing contracts. How can you handle it all?

Products behind this solution


Improve workflow and automation to drive an effective integrated facilities management strategy. Maximize capital, optimize lease accounting and bring increased value to your organization from a single platform.

See an IWMS in action

Understand what goes on behind the scenes in your buildings and gain visibility into your entire real estate portfolio with an IWMS. Visit the interactive site to see how IBM TRIRIGA helps you drive greater operational efficiency and deliver more engaging workplace experiences.

Other solutions of interest

Client success

Airbus facilities management takes flight

With IBM TRIRIGA, Airbus streamlined its information and facility management systems for greater visibility and better management of its lifecycle. See how they benefit from a comprehensive view of use, cost, condition and maintenance data to globally manage their assets.

Get answers to your frequently asked questions about IWMS

Why do I need an IWMS?

Today’s buildings and workplaces are increasingly connected. As such, they’re major generators and receivers of data. An integrated workplace management system (IWMS) helps organizations capture and analyze this data, so they can better understand and improve their operational effectiveness. With the right IWMS, companies can make smarter decisions, react more quickly to change and, ultimately, create a more engaging workplace experience for occupants.

What does an IWMS do?

The “ideal” integrated workplace management system (IWMS) has been defined by leading industry and technology analysts as one that integrates functional models across real estate, capital projects, facilities space management, facilities maintenance, and environmental and energy management, within a single technology platform.

How does an IWMS reduce cost?

An integrated workplace management system (IWMS) lets an organization realize savings in multiple ways. Through connected facilities, organizations have seen significant benefits, including:

  • Increased savings in lifecycle costs for new infrastructure
  • Increased facilities utilization
  • Reduced energy consumption and utilities cost
  • Reduced space demand
  • Decreased maintenance cost

What is the difference between a CAFM and IWMS?

CAFM stands for “Computer-aided facility management” and acts primarily as an asset tracking and space optimization tool. An integrated workplace management system (IWMS) is a more robust facilities management solution that supports a wide range of business processes in real estate management.

What industries use IWMS?

An integrated workplace management system (IWMS) may be used in any industry. A truly horizontal product, an IWMS is especially helpful to those with larger real estate holdings. It may be used by both public and private companies. Many government agencies use an IWMS, too, since the technology helps them deliver more transparent solutions and addresses common public-sector issues, such as capital project management.

How does IBM TRIRIGA compare to other IWMS products and solutions in the market?

IBM TRIRIGA excels at many of the core functionalities required by the facilities management industry. Recognized as a leader by independent research firm, Verdantix, TRIRIGA is the right choice for large building occupiers or those with complex needs.

What business outcomes can I expect from implementing an IWMS?

Choosing the right integrated workplace management system (IWMS) can add real value to an organization. In addition to the cost savings listed previously, a robust IWMS like TRIRIGA is designed to optimize an organization’s real estate portfolio in multiple ways. Examples include: a more data-driven space optimization strategy, mobile solutions to streamline facility workloads, and the ability to mitigate risks through a robust capital projects process.

How does an IWMS help me create a more engaging workplace experience?

As more digitally savvy employees join the workforce, they’re redefining the workplace experience. To help customers meet these new expectations, IBM TRIRIGA addresses three key components: space management, workplace services and user interactions.