Make all jobs more productive

Get your cut of USD 134 billion

Automation simplifies how businesses operate. AI accelerates innovation by making every process more intelligent. Combining the two will make all information-centric jobs more productive and release USD 134 billion in labor value in 2022.²

Four proven ways to start automating your business

With IBM Cloud Paks for Automation, you don’t need to start your digital transformation from scratch. Prebuilt workflows and AI bring automation to life in your business.

How to put the technology to work

Business processes

Screenshot of an IBM Automation platform dashboard showing e-commerce sales data charts and conversational instructions

Reduce process blockers

80% reduction in manual operations and 6x faster turnaround time³? Sure. Our business automation and robotic process automation (RPA) deliver results.

IT operations

Screenshot of a Watson AIOps dashboard showing application activity and probable cause for an incident, with probable rankings and story details for a priority 1 story

Revolutionize IT operations

Incident resolution, hybrid app management, observability. No problem. Get 25% more initiatives completed at half the labor cost.⁴ Free SREs to spend time building new scalable and resilient systems.

Integration

Screenshot of an IBM Automation platform dashboard for smart lead processing showing the integration of Salesforce and IBM Watson Natural Language Processing

Connect apps and data

App integration, API management, messaging and events. Move beyond looking for flaws to rally your talent and customers around business outcomes while reducing operational expenses by 6x.⁵

Network operations

Screenshot of an IBM Automation platform dashboard showing a rendering of networks being automated

Tune network performance

Empower business and network operations teams, improve customer experiences. Go beyond network operations to 6x customer response time.⁶

Close the skills gap

Whether you want to collaboratively build an automation solution, or outsource it all, we offer expert services to support you. We also have partners to help you automate your operations.

IBM leads the automation market with AI

Gartner

IBM ranking: Leader

Intelligent Business Process Management Suites
Gartner Magic Quadrant for iBPMS, 2019

IBM ranking: Leader

Content Services Platforms
Gartner Magic Quadrant for iBPMS, 2019

Everest

IBM ranking: Leader

Business Process Solutions
PEAK Matrixᵀᴹ Assessment 2020

IBM ranking: Leader

Application Automation Service
PEAK Matrixᵀᴹ Assessment 2019

IBM ranking: Leader

IT Infrastructure Services Automation
PEAK Matrix™ Assessment, 2018

Forrester

IBM ranking: Leader

Digital Process Automation
The Forrester Wave: Software for Digital Process Automation for Deep Deployment, Q2 2019

IBM ranking: Strong performer

RPA Services
The Forrester Wave: Robotic Process Automation Services, Q4 2019

IBM ranking: Leader

The Forrester Wave: Digital Decisioning Platforms, Q4 2020

5,000+ global customers are seeing results

Airtel logo
Dynata logo
PNC Bank logo
JAL logo
RBS bank logo
Suncor Energy logo

We’ve got the expertise

Global capabilities

14,000+

Automation practitioners⁷

Broad experience

5,000+

Automation clients⁸

Deep expertise

15+

Industry and domain heatmaps⁹