About enterprise content management (ECM)

Enterprise Content Management solutions enable an organization to take full advantage of the customer information and company knowledge embedded in their content. Previously unstructured and unavailable, content comes alive in digital business applications that engage customers, automate business processes, enhance collaboration, and govern and protect content throughout its lifecycle. IBM Enterprise Content Management offers content services and solutions that support your digital transformation and help you build a cognitive business that is confident, efficient, and competitive. Only IBM offers the complete set of Enterprise Content Management capabilities to capture, protect, activate, analyze and engage with content for greater insight and action.

Browse ECM products

See how IBM has been positioned as a leader in the Gartner Magic Quadrant for Enterprise Content Management.
Best-in class capture

Best-in class capture

Multi-channel capture supports scanners, fax, and digital files like PDF and images that come from applications and mobile devices.

Transactional content processing

Transactional content processing

Seamlessly integrate content into line of business applications and support high scale business transactions. Rapidly build content based solutions for faster time to market.

Customer centricity

Customer centricity

Create exceptional customer engagements with a complete view of customer interactions across your channels.

High performance, scalability and volume

High performance, scalability and volume

Deploy content management departmentally or enterprise-wide, locally or globally with high performance, high volume and scale.

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