Enterprise Content Management (ECM)

Access, analyze and act on business content

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Read the latest analyst reports.

Gartner Magic Quadrant for Enterprise Content Management

Forrester Wave™: Enterprise Content Management — Business Content Services

What is enterprise content management (ECM)?

Enterprise Content Management solutions enable an organization to take full advantage of the customer information and company knowledge embedded in their content. Previously unstructured and unavailable, content comes alive in digital business applications that engage customers, automate business processes, enhance collaboration, and govern and protect content throughout its lifecycle. IBM Enterprise Content Management offers content services and solutions that support your digital transformation and help you build a cognitive business that is confident, efficient, and competitive. Only IBM offers the complete set of Enterprise Content Management capabilities to capture, protect, activate, analyze and engage with content for greater insight and action.
NEEDS ALT ATRIBUTE

Best-in class capture

Multi-channel capture supports scanners, fax, and digital files like PDF and images that come from applications and mobile devices.

Transactional content processing

Seamlessly integrate content into line of business applications and support high scale business transactions. Rapidly build content based solutions for faster time to market.

Customer centricity

Create exceptional customer engagements with a complete view of customer interactions across your channels.

High performance, scalability and volume

Deploy content management departmentally or enterprise-wide, locally or globally with high performance, high volume and scale.

Capabilities

Content Management Platform

Manage your content where it is created. Securely collaborate on and share content where and when it is needed from any device. Protect it and make it easier to find. Implement enterprise archival and retrieval. Deploy it in the cloud, on-premise, or hybrid.

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Document capture and imaging

Quickly capture both paper and digital documents wherever they enter your organization. With automatic classification and extraction of data, you can accelerate client related business processes and reduce overall operations cost.

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Case management

Present the relevant information for cases in context of content-related processes like customer service, loan applications or claim adjudication.

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Customer Success
Stories

PowerSouth Energy Cooperative

PowerSouth Energy Cooperative connects business operations to the content they need to keep operations running smoothly.

Banco Galicia

Banco Galicia digitizes forms and documents creating a paperless environment that accelerates business processes and improves customer service.

Central Nacional Unimed

Central Nacional Unimed made the move to electronic content and streamlined workflows--speeding processing by 10 percent to ensure medical bills are paid on time.

Česká pojišťovna

Česká pojišťovna worked with IBM and DATERA to unlock new insights from the millions of customer interactions its contact center handles every year, driving more effective service.

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