Smarter Analytics

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Smarter Analytics at work in government

Governments that apply analytics to strategy development and operations can better protect and serve citizens.

Around the world, citizens are demanding more and better services. Economic pressures are forcing reductions in cost, fraud and waste. Rising environmental concerns are increasing pressure to lower carbon emissions. Local law enforcement agencies are fighting to reduce crime rates, while national agencies work to combat terrorist threats. Governments must lead in the face of these challenges by uncovering the answers to essential questions.

With IBM Smarter Analytics, you can integrate and analyze data from all of your agencies, organizations and applications to gain insight into program performance, tax collection, traffic patterns and congestion, public safety threats and more.

Improve citizen and business services

Clark County Family Services Department invested in an analytics solution that helped them identify more federal funding and improve case worker productivity. This enabled staff to devote more time helping families and led to a 245% project return on investment in 9 months.

Alameda County implemented a social service integrated reporting system to analyze case and program status. This helped reduce fraud and waste by revealing relationships between benefit recipients, and resulted in USD11,000,000 in direct savings.

Manage resources more effectively

New York Conference of Mayors and Municipal Officials consolidated and applied advanced analytics to data from multiple municipalities, agencies and applications. This enabled them to provide citizens with the services they need at a lower cost and with more transparency.

New York State Department of Tax dramatically reduced erroneous refunds with an automated triage of refund requests. The agency increased the state's tax revenue by identifying which tax returns should be audited and investigated, and how best to collect unpaid back taxes.

State of North Carolina identified nearly USD200 million in suspicious Medicaid claims by using analytics to sort through and prioritize tens of thousands of providers and hundreds of millions of claims in minutes.

Strengthen public safety

Memphis Police Department reduced serious crime by 30% by using predictive analytics to chart and analyze crime patterns. The department was able to develop effective strategies for reducing crime rates, while optimizing police manpower and resources.

New York City Police Department improved officer safety and resource efficiency with a real-time crime information warehouse that helps deploy resources in response to predicted crime patterns. This helps the department resolve crimes and apprehend criminals faster.

Build intelligent transportation systems

Singapore Land Transit Authority used predictive tools and smart cards to provide citizens with a more convenient, smart public transportation system that helps reduce traffic and pollution.

City of Stockholm reduced greenhouse gasses in the inner city by 40 percent with a centralized system that accurately gathers commuter data from smart tolls—which are used to enforce a tax on city traffic—ultimately reducing congestion and pollution within the city.