People drive digital transactions and workflows

IBM and DocuSign are entering into a strategic global partnership to combine the strengths of both companies to help enterprises drive transformation with digital transaction management built around the way people work.

Digital transformation is driving new ways to do business. Through this strategic global partnership IBM and DocuSign plan to meet this challenge with digital transactions designed for the way you work. This collaboration intends to offer a simplified way to transact business through your personal digital network of colleagues, customers and vendors. Personalize, e-sign, route, and more. Rich analytics from IBM across the transaction flow can help provide valuable insights into compliance, customer experience and process optimization.

DocuSign’s Global Trust Network will seek to leverage IBM Cloud infrastructure, a hybrid environment designed for digital transformation.

Why digital transformation is critical

A more personalized digital transaction approach supports a better individual experience. Speed, accountability and visibility increase. And with greater transparency, digital transactions can help improve customer experience and trust.1

  • End-to-end transaction visibility helps reduce audit risk and increase compliance
  • IBM analytics help optimize processes and business decisions
By the end of 2016 over 700 million e-signatures annually will be processed, fueling the digital transformation of every business transaction.

IBM and DocuSign initiatives

Business processes

IBM Business Process Services plans to integrate the DocuSign process into mortgage and procurement solutions.


IBM Cloud plans to co-develop with DocuSign a hybrid trusted digital platform.

Content management

IBM enterprise content management plans to integrate the DocuSign solution into the case management offering.

Human resources

IBM Smarter Workforce plans to integrate the DocuSign solution into the Kenexa suite of offerings and open HR platform.


IBM MobileFirst for iOS plans to integrate the DocuSign process into assembly-kit and industry solutions.

  1. Forbes article, January 14, 2015, with Ross Mauri, IBM: The Digital Economy is the New “App Economy.”
  2. Craig Le Clair and Alex Cullen, Forrester Brief: E-Signature Transactions Topped 210 Million in 2014.