What is ECM ?

ECM (Enterprise Content Management) puts business content to work and allows organizations to realize new value. Collaborating in the cloud, managing records, mitigating risk, capturing documents, improving employee productivity—turning your content into Smarter Content Now. That’s ECM.

IBM ECM helps you transform the way you work by putting business content in motion, so you can capture, protect, activate, analyze and engage with content for greater insight and action.

Case management

Case management

Present the relevant information for cases in context of content-related processes like customer service, loan applications or claim adjudication.

Information Lifecycle Governance

Information Lifecycle Governance

Records management, electronic discovery, compliance, storage optimization and data migration.

Content collaboration on cloud

Content collaboration on cloud

IBM partnered with Box for a cloud-based content collaboration platform that enables companies of all sizes to share and manage business content in a secure way both inside and outside their organization, from anywhere and across any device.

Document capture and imaging

Document capture and imaging

Quickly capture both paper and digital documents wherever they enter your organization. With automatic classification and extraction of data, you can accelerate client related business processes and reduce overall operations cost.

Enterprise content management platform

Enterprise content management platform

Deliver customer information when you need it with self-service powered by high-performance electronic statement retrieval.

Featured IBM ECM product

Featured IBM ECM product

Box from IBM

Gain a competitive advantage and stay productive from anywhere, on any device. Whether you need to secure confidential business information, develop a custom mobile application or simplify paper-based office processes.

Featured IBM ECM products

IBM Case Manager

IBM Case Manager is a solution platform for all content-related work. It helps people achieve better business outcomes by delivering the right content at the right time in order to make the right decision.

IBM StoredIQ for Legal

Streamline your legal process, respond more efficiently to litigation and internal audits. Minimize time, cost and risk in governing enterprise information.

IBM Content Foundation

Delivers full content lifecycle and document management capabilities to promote wide enterprise content management (ECM) adoption.

IBM Datacap

Enables organizations to streamline the capture, recognition, and classification of business documents and to quickly and accurately extract important information from those documents for use by business users and in applications.

Browse IBM ECM products

Case Management

Help your organization make content processes consistent across business divisions and give decision makers the control and insight they need to resolve cases more effectively.

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Information Lifecycle Governance

Document capture and imaging

The ability to intelligently capture and manage documents determines how successful an organization will be at managing costs, delivering competitive products and services, and engaging with customers.


Enterprise Content Management Platform

Access a variety of content types including audio and video across your enterprise using a single user experience. Add, edit, search, tag, annotate and share content from desktop, web and mobile devices to enhance collaboration.


IBM Content 2016

Join IBM ECM at a Content 2016 event in a city near you!

Take advantage of a new generation of solutions, technologies and practices to transform your own work, your department or your entire business. Understand your content – and escape chaos.

Announcing a strategic global partnership with IBM and DocuSign

Digital transformation is driving new ways to do business

This collaboration intends to offer a simplified way to transact business through your personal digital network of colleagues, customers and vendors. Personalize, e-sign, route, and more. Rich analytics from IBM across the transaction flow can help provide valuable insights into compliance, customer experience and process optimization.

ECM resources

Analyst Research: Big Data, Bad Data, Good Data

This IDC white paper explores the link between good information governance and the outcomes of big data analytics projects.

Gartner Magic Quadrant

IBM named a leader for case management.

The Forrester Total Economic Impact of IBM Datacap

Forrester worked with IBM to analyze the total economic impact that IBM Datacap has on an existing customer, who voiced these business challenges and objectives.

Client success stories

Union Bank

Union Bank reduces cost and raises customer engagement with advanced case management.

State of Hawaii Department of Human Services

The State of Hawaii helps deserving citizens get the benefits they need sooner by transforming case management efficiency with an automated solution based on IBM Enterprise Content Management.

Illinois Department of Human Services

Illinois Department of Human Services improves caseworker productivity and customer service with IBM Enterprise Content Management.

Get connected

Contact an IBM ECM expert