About document capture and imaging

Today’s mobile, social and cloud transformation is leading to exponential growth in business content. This places greater demands on organizations to effectively capture and manage this unstructured data for competitive advantage.

Document Capture and Imaging solutions from IBM can help companies capture, store, manage, view and deliver various types of content where and when their users need it to move at the speed of business. Quickly and effectively capture content from multiple channels by automating the extraction of data from both paper and digital documents wherever and whenever they originate. With near real-time digitization of this information, you can improve productivity and accelerate business processes to enable faster responses to customers.

Features

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Best-in class capture

Multi-channel capture supports scanners, fax, and digital files like PDF and images that come from applications and mobile devices.

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Cognitive capture

Automate the processing of complex, unknown format or highly variable documents that are difficult to automate with a traditional capture system.

Mobile capture

Increase accuracy with capture and validation at the point of contact, while accelerating content integration into a case file or business process.

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Customer centricity

Create exceptional customer experience with capturing content from any source and accelerating time to value with a cloud approach.

In the spotlight

Improve customer interactions with IBM Datacap and Case Manager

Learn how you can improve customer interactions. You are in the driver's seat as the demonstration visually explains step by step how the customer's information is captured, stored and managed.

Products

IBM Datacap

Enables organizations to automate the capture, recognition, and classification of business documents and to quickly and accurately extract important information from those documents for use by business users and in applications.

IBM Datacap on Cloud

IBM Datacap on Cloud is a solution platform that includes software, infrastructure and IT management services.

IBM Datacap Mobile

Enhances Datacap image capture through a streamlined, mobile user interface for Android or iOS devices.

IBM Production Imaging Edition

Manages the entire document imaging lifecycle.

Related products

IBM Watson Explorer

IBM Watson Explorer is a cognitive search and content analysis platform that gives you access to insights from all the data you care about, so you can drive business performance and growth.

IBM Content Foundation

Delivers full content lifecycle and document management capabilities promoting enterprise content management (ECM) adoption.

IBM FileNet Content Manager

Document management engine with enterprise content, security and storage features plus process management capabilities.

IBM Content Manager OnDemand

High-performance enterprise archive for optimal customer experience.

IBM Case Manager

Take the next best action to drive more successful business outcomes.

Resources

Harness content to deliver a superior customer experience

Cognitive and Cloud-based ECM solutions helps organizations protect their content, while gaining a competitive advantage from it and improving business performance and ROI.

HSBC and IBM cognitive intelligence solution to digitize global trade

HSBC uses cognitive capture capabilities to boost accuracy, while freeing up staff for more value-added activities.

Product demo: IBM Datacap Mobile

Watch this product demo on a customer on-boarding situation where a customer wants to open a new account where IBM Datacap Mobile uses a phone or tablet to capture important documents.

Gartner Magic Quadrant for Enterprise Content Management

IBM’s a leader in enterprise content management for ability to execute and completeness of vision.

Customer success

Banco Galicia

Banco Galicia goes paperless to support top-notch customer service and unlock massive efficiency gains by using IBM ECM solutions.

Turkcell

Turkcell uses IBM Datacap to help increase customer retention and become a more customer-centric organization.

PowerSouth Energy Cooperative

PowerSouth Energy Cooperative connects business operations to the content they need to keep operations running smoothly.