What is case

Case management enables decision makers to assemble, analyze, act on and archive content for improved business outcomes. It makes it possible to gain value from the wealth of information in documents, data, video, audio and social media.

Case management solutions from IBM can help your organization make content processes consistent across business divisions and give decision makers the control and insight they need to resolve cases more effectively. This helps verify access to vital information that leads to better-informed decisions.

Customer centricity

Customer centricity

Create exceptional customer engagements with a complete view of customer interactions across your channels.

Incident management

Incident management

Avoid loss or disruption to your organization's operations and services.

Investigative results

Investigative results

Allow for better decision making and investigative case outcomes.

Mobile case

Mobile case

Take the office into the field and help field-workers surface the right content and actions in order to make the right decisions.



Customize case handling for industries.

Feature Case Management


IBM Case Manager

IBM Case Manager is a solution platform for all content-related work. It helps people achieve better business outcomes by delivering the right content at the right time in order to make the right decision.

Case management products

IBM® Case Manager

Optimizes case outcomes using information, processes and people.

IBM Case Manager for Investigations

Achieves case resolution faster and with more efficiency.

IBM Case Foundation

Builds workflow solutions for content and case-centric processes.

IBM Case Foundation Starter Pack

Combines enterprise content management (ECM) and business process management (BPM) for companies who seek to optimize their mission critical business processes.

Related products


Speed up secure file sharing and collaborative processes with Box from IBM Enterprise Content Management

IBM Counter Fraud Management

Addresses the phases of enterprise counter fraud measures.

IBM Watson™ Curator

Optimizes business information for increased user confidence in Watson responses.

IBM DocuSign

Drive transformation with digital transaction management built around the way people work

IBM enterprise content management plans to integrate the DocuSign solution into the case management offering

IBM Case Management resources

Gartner Magic Quadrant

IBM named a leader for case management.

The Forrester Total Economic Impact of IBM Case Manager

Case management delivers real results.

IBM Case Manager Mobile

Take the office into the field and turn knowledge workers into experts.

Client success stories

Union Bank

Union Bank Brings in captured images to automate workflow and focus on the customer for rapid, efficient response.

State of North Dakota

State of North Dakota Uses IBM Case Manager to streamline key government services and processes.

Tejon Ranch Company

Tejon Ranch Company Efficiently manages widely diverse operations using IBM Case Manager.

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