Your IT environment might be complex, but supporting it doesn’t have to be

Multi-vendor IT support services from IBM can help you simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor with the expertise to care for all your technology support needs. Improve availability, resolve issues quickly and reduce outages with IBM's proactive, reactive, onsite and remote support for your multi-vendor data center and across your IT environment.

Featured service

Simplify open source software support with a single-source solution

Whether you are using community editions, commercial products, individual packages or a complex software stack, IBM can support your entire open source ecosystem.

 

 

Schedule a one-on-one with a technology support services expert

No cost, no obligation, no sales-pitch. Schedule a 30-minute conversation with an IBM Technology Support Services expert to get the information you need.

Services offered

Data Center Support Services

Simplify your data center support with a single point of contact, extend the longevity of your equipment, optimize your system availability and reduce costs.

Network and Security Support

Partnerships with leading network and security OEMs, including Cisco, Juniper, F5, Palo Alto, Check Point, Riverbed, NetApp and others enable IBM to act as the maintenance provider for your entire network, offering single-point access for key patches, updates and equipment.

Third-Party Software Support Services

We provide around-the-clock support for Microsoft, Red HatLinux, Open Source, SAP Hana and VMware software products.

ATM and Branch Banking Services for Financial Institutions

Optimize ATM and branch services availability with analytics-based, proactive technical support.

Retail Technology Support Services

Minimize system downtime with single-point-of-contact proactive maintenance and support for all the devices, software and networks in your store.

Product Support for Manufacturers and System Integrators

Work closely with IBM to deliver IT support to your customers. With IBM's robust services, infrastructure and skills, you can improve service delivery and enhance your customer experience.

AppleCare for Enterprise

Obtain enterprise-grade support for your iPhones, iPads and MacBooks through Apple’s partnership with IBM.

Lifecycle Maintenance Support

Extend the life of existing IT equipment and maximize ROI while proactively planning for refresh.

Managed Maintenance Solution for Lenovo

Get expert Level 1, 2, 3 and onsite support for Lenovo x86 servers. A dedicated Lenovo Center of Excellence provides both remote and onsite support, parts, logistics and billing within a single contract to help reduce support complexity and costs.

Media Destruction Services

Leverage this end-to-end, global offering for the certified destruction of all types of media and data—a one-stop shop for data to be destroyed in a security-rich environment.

IBM Services and Tech Support for Zebra Products

Flexible support-level and service options that can be customized to meet your specific needs, whether you need basic managed maintenance support services or more complex multivendor support across multiple manufacturers, including Zebra hardware—and beyond—for cross-enterprise support.

We support these leading brands

IBM provides proactive, reactive, onsite and remote support for all the technology in your mission-critical data center environment.

Software

Storage

Dell (PDF, 170KB), EMC (PDF, 176KB), HDS (Hitachi Data Systems) (PDF, 165KB), HP 3PAR Storage (PDF, 178KB), NetApp, Oracle/Sun, IBM

Systems

Apple iOS, Dell (PDF, 170KB), HP Servers (PDF, 176KB), Lenovo, Oracle/Sun, IBM

Meet IBM Technology Support Services experts

Juhi McClelland

General Manager, IBM Technology Support Services

Camilla Sharpe

Business Manager, Software Support Services


Schedule a time with Camilla to:

  • Open source software support
  • Linux ecosystem support
  • IBM Rapid Deploy for Red Hat Storage

David Subia

Global Business Line and Sales Executive for Multivendor Datacenter Solutions

Daniel Witteveen

Vice President, IBM Technology Support Services, North America

IBM Technology Support Services experts are here to help you move your business forward

Latest thinking

New Forrester study confirms clients can save as much as 25% with IBM Multi-Vendor Support Services

Learn how IBM is saving businesses time and money.

How IBM uses blockchain to power technology support services

Learn how IBM is using blockchain in the realm of technology service and support to bring new levels of trust and confidence to clients. 

The IBM intelligent store: Transforming retail support through innovation.

Retail is changing fast. See how IBM is bringing new innovation to help retailers transform their store support model.        

How will IT support for branch banking evolve in the next five years?

Imagine the possibilities for the future of IT support for the bank's retail branch and ATM network.