Quick answers to your Aspera questions

Visit IBM's technical support resource for all IBM products and services including fixes, drivers, product documentation, Redbooks, and white papers. Tickets can be created through the support portal.

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Support FAQs

How do I create tickets through the Support portal?

Tickets can be submitted and tracked in the new IBM Support portal, which offers the following self-service capabilities:

  • Ticket creation/updates
  • Securely attach documents, files and logs for review by Support
  • Simplified search capability to view ticket history and knowledge base artifacts

How do I open and manage cases in the IBM Support portal?

How do I conduct a search in the IBM Support portal?

How do I access the IBM Support forums?

How do request access to my company's IBM Support account?

How do manage my IBM Customer Number (ICN)?

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