IBM MobileFirst for iOS apps for your industry
IBM MobileFirst for iOS Business Tech is built to improve the field technician’s ability to handle service events for enterprise contracts. With this app, technicians can take advantage of enhanced information about the work being performed, prior service history and integrated access to network-based testing tools. With these capabilities and additional collaboration tools, they can more efficiently keep track of work orders to satisfy service level agreements.
IBM MobileFirst for iOS Network Tech is designed to help technicians better manage their work in the field. It allows them to more effectively maintain and service their internal network infrastructure ─ such as cell towers and central exchanges. The app uses mobile technology to give technicians relevant site and service history information. Technicians can access company descriptions and geographic data stores about the telecom’s logical and physical network infrastructure.
Putting smart mobile tools in the hands of technicians empowers them to make each customer touch point a positive experience. With IBM MobileFirst for iOS Expert Tech, field technicians can better prepare for their service calls, more accurately diagnose and fix problems, and resolve service issues on the first visit. Quick and successful restoration of service can improve customer satisfaction.
Offer & Sell
IBM MobileFirst for iOS Offer and Sell gives field technicians the information they need to recommend additional products or services to customers at the conclusion of an installation or service event. The app enables technicians to professionally present eligible offers – whether standard or personalized by analytics – to customers who can authorize their acceptance on the spot. By providing technicians with the right tools and information, they can successfully close more add-on sales.
IBM MobileFirst for iOS Network Check enables field technicians to easily connect and test the service performance of communication lines using mobile access to system test systems. Using the app, field technicians can monitor line speeds or request diagnostic tests from their mobile device to quickly rectify service quality issues in the field. Work order information can also be used to establish the service context as the app connects into the networks for testing.
IBM MobileFirst for iOS Install Assist gives infrastructure field techs the mobile tools and information they need to improve the speed and quality of a property build out. Using the app, field techs can track completion of each activity and identify and report blocking issues as the work progresses. The app helps bring a property online faster so telecom companies can more quickly begin selling their services to landlords and tenants.