Expert single-source support for your IBM products
Service Quality and Value
75% of software issues resolved remotely; 94% first-call hardware success rate; proactive service call support; highly skilled onsite repair services staff.
40% faster cognitive issue resolution; on-site fixes w/ augmented reality; tailored multivendor environment solutions optimize IT equipment; 30,000+ OEM devices supported via a single support partner.
Forward Thinking; Global Reach
We have 12 global research labs and 114 hardware and software development labs. We stock machine parts in 585 locations. We offer support in over 180 countries and speak more than 127 languages.
- Warranty and Maintenance Service Upgrades
- Integrated Multivendor Support (IMS)
- Hard Drive Retention
- Hardware Support Service Extension
- Microcode Support