Design and manage end-to-end workflows
Orchestrate work with integrated business process and case management
Introduction
What is workflow automation?
Workflow automation orchestrates multiple business processes — straight-through, human-assisted or case management — within operations and provides visibility into each step.
Why automate workflows?
Manual workflows can easily disrupt or slow operations. Lack of transparency and dependencies on employees leave businesses vulnerable to a variety of bottlenecks that create inefficiencies. Automating workflows safeguards against potential barriers and empowers business professionals to directly participate in designing business solutions.
Benefits
Automate at scale
Do more with less by deploying hands-off processing while managing cases and exceptions.
Deliver consistent experiences
Provide a consistent and transparent user experience with reusable, standardized workflows.
Operate flexible workflow styles
Seamlessly blend structured and unstructured processes into a smooth, repetitive workflow.
See it in action
Improve productivity with workflow automation
See how to streamline engagement by simplifying the account-opening process with IBM Business Automation Workflow.
Easily automate workflows (02:10)
Recognition
Gartner Magic Quadrant leader
IBM has been named a leader by Gartner in the Magic Quadrant for Intelligent Business Management Suites, 2019
Forrester Wave leader
Forrester has named IBM a leader in its Forrester Wave for Digital Process Automation for Deep Deployments, 2019
Testimonial
“Best customer journey for improved processes.”
— G2 Crowd reviewer
Case studies
See how clients are using workflow automation to transform their businesses.
Platform
Tap into the platform’s full set of capabilities for automating all types of work at scale.
Related capabilities
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