Overcome the friction of traditional customer support—build AI-powered chatbots and voice assistants to enable self-service, automate the standard customer interactions and relay only complex and sensitive queries to your customer service agents. Powered by large language models (LLMs) you can trust, the IBM® conversational AI platform empowers your team to easily deploy helpful AI chatbots that understand customer requests the first time and navigate human conversations without getting stuck. The results can be dramatic—at one bank, watsonx Assistant answered 96% of all customer queries correctly, providing fast, consistent, multi-lingual support.
Address customer inquiries in real-time and on preferred channels—on your website, on mobile apps, over the phone or on social media messaging apps like Whatsapp and Facebook Messenger—for better customer satisfaction. Make your AI customer service chatbot available on these channels and integrate it to your contact center platform to ensure a smooth hand-off to human agents when required. See how easy it is to deploy with our built-in integrations.
Transform your customer interactions! Connect your AI-powered chatbot with your CRM (Zendesk, Hubspot, Salesforce and many others) and integrate with customer data platforms, like Twilio Segment. Analyze past customer engagements to understand preferences and common issues and enhance customer care by enabling tailored responses, proactive suggestions or personalized product recommendations on e-commerce platforms.
Automate routine workflows and tackle FAQs to free up human agents and enable them to focus on unique customer issues that require human interaction. Sort customer questions and gather information before transferring the conversation to the support team. Offer real-time guidance and resources to agents to cut back on response times.
saved per contained customer call with watsonx Assistant
saved per correctly routed call with watsonx Assistant
reduced interaction handle time for chatbot-augmented service agents
A reimagined customer experience with an AI-powered virtual assistant has enabled Camping World to increase agent efficiency by 33% and modernize its contact centers.
A virtual agent named Anna uses the powerful IBM conversational AI platform to conduct over a million customer conversations per year and improve the customer journey. Anna answers 90% of customer questions in the Dutch or English language.
A virtual agent named Anna uses the powerful IBM conversational AI platform to conduct over a million customer conversations per year and improve the customer journey. Anna answers 90% of customer questions in the Dutch or English language.
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