Save people from screaming “representative”

Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to host Albert Lawrence, Jeannie Walters, customer experience speaker and trainer, and Morgan Carroll, Senior AI engineer at IBM, dive into how generative AI is making human and virtual agents better at their job. The future of customer service is personalized, pro-active, and even empathetic.
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 Update code without taking it all down How the data helps you win Fantasy Football with ESPN’s Greeny Developing the future with open-source AI models
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