AI Unleashed: Elevate Customer Service to New Horizons
In this popular session from Dreamforce 2023, IBM Consulting explores the transformative potential of AI to improve customer satisfaction, agent experience and revolutionize customer service across the full lifecycle.
IBM Consulting Salesforce Service Transformation Lead Megan Piccininni and Salesforce Practice CTO Matt Francis are joined by clients Cox Automotive, Ericsson and MOL Group who share their own journeys of customer experience transformation using data and AI, discussing:
- the alignment of enterprise AI strategy and functional goals;
- the importance of transparency, explainability and ethics in AI;
- as well as the essential work of building a strong, trusted data foundation in order to create a return on value.
AI Unleashed: Elevate Customer Service to New Horizons
In this popular session from Dreamforce 2023, IBM Consulting explores the transformative potential of AI to improve customer satisfaction, agent experience and revolutionize customer service across the full lifecycle.
IBM Consulting Salesforce Service Transformation Lead Megan Piccininni and Salesforce Practice CTO Matt Francis are joined by clients Cox Automotive, Ericsson and MOL Group who share their own journeys of customer experience transformation using data and AI, discussing:
- the alignment of enterprise AI strategy and functional goals;
- the importance of transparency, explainability and ethics in AI;
- as well as the essential work of building a strong, trusted data foundation in order to create a return on value.