It appears many retailers still can’t handle the truth when it comes to the status of their inventory position. There is what their systems say about their in-stock position, but there is an entirely different reality for their shoppers.
IHL Group has been tracking the worldwide cost of Inventory Distortion (the combined costs of out of stocks and overstocks) for more than 15 years. While we continue to see a significant disconnect between what retailers think the problem is and what their customers actually
experience, believe it or not things are improving for retailers that are sufficiently focused on the items that are in their immediate control.
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