Experience is entering a renaissance, yet Salesforce remains underutilized. Hear insights from IBM Consulting, Forrester and IBM clients Delta and AmerisourceBergen on how to shift investments to prioritize differentiation and unlock new value.
Al Jenkins, Managing Partner, IBM Consulting - Salesforce
Liz Herbert, VP and Principal Analyst, Forrester
Devetta James, SVP of Customer Operations, AmerisourceBergen
Joe Perrault, SVP of Commercial Excellence, AmerisourceBergen
Angela Gammill, General Manager – IFS Technology & Innovation, Delta Airlines
Jason Zawislak, General Manager - Flying Operations, Delta Airlines