To better understand both the tangible and intangible benefits of automating and streamlining processes, IBM commissioned Forrester Consulting to conduct a TEI study and examine the potential return on investment (ROI) of IBM Cloud Pak for Business Automation.
The study found that after three years, a composite organization based on interviewed customers was able to reduce operating costs. They also:
- Experienced an ROI of 395%
- Improved productivity up to 80%
- Freed staff time up to 75%
- Delivered a better customer experience
- Increased agility for pursuing new business opportunities
- Reduced expenses from errors and fraud
Register for the commissioned study.
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