A Forrester Report
Data-driven decisions and the utilization of advanced analytics are becoming the new norm for business. To keep pace, IT operations must mirror that by maximizing the power of data. IT must focus on improving the velocity and quality of its actions toward near-real-time corrective actions — or, even better, preventative actions that are sustainable in the long term. This report looks at the current state of IT operations, its processes, and its workflows for opportunities where analytical data and automation can improve customer and employee experience.
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