Whether an organization focuses primarily on B2B or B2C, establishing a complete, accurate view of each customer across all touchpoints is essential. Companies that fail to do so will be surpassed by those that are better able to delight customers.
Our latest eBook discusses the current customer landscape with its unique opportunities and challenges along with building blocks to help establish a 360° view of customers such as data matching, entity resolution and data cataloging. We also take a look at how Customer 360 and the data fabric are related alongside real-world examples from the banking and transportation industries.
Those seeking deeper information on Customer 360 will be pleased to find we’ve also recommended several solution components as part of a more holistic data and AI platform as well as additional resources such as a free trial of IBM’s data fabric.
Download “Customer 360 for data leaders” today!
eBooks for 3 other important data and AI use cases are also available:
Multicloud data integration for data leaders
Data governance and privacy for data leaders
MLOps and trustworthy AI for data leaders