Future fit organizations are quickly adopting hybrid and native clouds, automating wherever possible, and bringing their agile and DevOps practices to a more mature and broader level. At the same time, testing, tools, practices, and software IP developed by vendors have all increased the infusion of AI. The consequence is that ruthless or hyper automation gets replaced by smarter automation: Less automation can be more. Clients accelerating their digital journey look for their service providers to support them in whatever it takes to deliver better software faster.

This report examines:

• Forrester’s analysis of Leaders, Strong Performers, Contenders, and Challengers
• The dynamics of the global services landscape for application testing and automation
• Why IBM is positioned in the Leaders category in the The Forrester Wave™: Continuous Automation And Testing Services, Q3 2021

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