In 2022 IBM commissioned Forrester Consulting to survey and interview current IBM Systems and Multivendor Support customers to see what benefits users experienced with hybrid IT support and to report their findings.
Their study details the outcomes Forrester found and their conclusions of the benefits experienced. Learn about the independently quantified benefits such as -
- 25% Reduction in maintenance and support spending
- 20% Reduction in time spent on hardware support tasks
- 21% Reduction in mean time to resolve hardware outages
- 22% Reduction in time spent on vendor relationship Management
Read the Forrester report - "The Total Economic Impact™ Of IBM Hybrid IT Support" to understand the benefits, costs, risks and get a framework to evaluate the potential financial impact of IBM MVS.
Learn more about IBM's Multi-vendor Services on our website.