The retail industry is undergoing a massive transformation driven by the rise in ecommerce, which in turn is prompting changes in store formats and to the evolution of omni-channel business models, all of which have been accelerated by COVID-19.
This IDC study addresses:
- How the strain on supply chains and store operations wrought by rising ecommerce has served to accelerate the adoption of technologies
- The reordering of priorities to support omni-channel and adjustments in thinking about the use, flow, location, and design of physical assets and the humans that maneuver within them
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