Service life-cycle management (SLM) in manufacturing is defined as set of processes in the servicing of a product through its lifetime. This includes customer support, service request, service planning, service execution and field service, spare parts management, warranty management, and recalls.
This IDC report assesses the capability and strategies of providers that deliver SLM transformation for manufacturers.
IDC evaluated providers that had 60+ client engagements, hold expertise in different manufacturing sub-verticals, showcase e2e SLM portfolio and had a demonstrable track record of innovation.
IBM is the Leader in service lifecycle management (SLM).
Download the report to learn more.