COVID-19 pandemic is accelerating digital transformation initiatives. Within the insurance industry social distancing mandates amidst fears of contagion is driving adoption of automation solutions from customer acquisition, to onboarding, to claims processing. In their quest to a return to some normalcy, insurers are discovering that legacy operations and workflows are siloed. Lacking in an integrated approach to investments, insurers are unable to optimise operations to gain further productivity improvements or insights.
Forrester research says COVID-19 crisis is accelerating enterprise automation plans, with benefits already being felt across operations. BEYOND THE POSSIBILITIES Juniper Research says car, property, life, and health insurers will increase their annual savings by more than 4 times in 2023, compared to 2019, by investing in these emerging technologies. Additional benefits will include reducing the time to settle claims and improving customer loyalty. The application of cognitive automation extends to many areas of insurance including commercial general liability, product liability, employment practices liability, technology errors and omissions, workers’ compensation, cyber coverage, professional liability, and directors and officers liability, and, of course, standalone robotics policies.
If you want to know the why and how cognitive automation can help you in optimizing claims processing, personalised marketing & advice, policy administration, streamlining the underwriting practice, detecting and mitigating insurance fraud, this Symposium is for you.