Video: The Next Normal in Aviation
See how companies can rebuild traveler trust as they instill more resilience into their operations and business model. Join Dee K. Waddell, global managing director for Travel & Transportation at IBM, and Henry Harteveldt, president, Atmosphere Research Group, as they explore how airlines and airports can transition from crisis management to effective recovery planning by:
- Prioritizing deep customer engagement that builds lasting trust
- Continuing to provide differentiated experiences consistently
- Driving down operational costs with a mix of technologies
- Implementing strategies that increase business elasticity and cost variability across all functions
Video: The Next Normal in Aviation
See how companies can rebuild traveler trust as they instill more resilience into their operations and business model. Join Dee K. Waddell, global managing director for Travel & Transportation at IBM, and Henry Harteveldt, president, Atmosphere Research Group, as they explore how airlines and airports can transition from crisis management to effective recovery planning by:
- Prioritizing deep customer engagement that builds lasting trust
- Continuing to provide differentiated experiences consistently
- Driving down operational costs with a mix of technologies
- Implementing strategies that increase business elasticity and cost variability across all functions