IBM recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of IBM watsonx Assistant on organizations. Learn how IBM watsonx Assistant can cut costs, drive revenue, and free precious resources for higher value work – all while improving customer NPS*.
Some benefits include:
- $23 million in benefits over three years
- Three-year 370% ROI
- Cost savings of $6.00 per contained customer conversation
*Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
Forrester TEI study
2023 Forrester TEI study finds watsonx Assistant customers saw $23 million in benefits over three years. Register now to read the study.