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2023 Forrester TEI study finds Watson Assistant customers saw $23 million in benefits over three years

IBM recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of IBM Watson Assistant on organizations. Learn how IBM Watson Assistant can cut costs, drive revenue, and free precious resources for higher value work – all while improving customer NPS*.

Some benefits include:

  • $23 million in benefits over three years
  • Three-year 370% ROI
  • Cost savings of $6.00 per contained customer conversation

Register now to read the study.

*Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

2023 Forrester TEI study finds Watson Assistant customers saw $23 million in benefits over three years

IBM recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of IBM Watson Assistant on organizations. Learn how IBM Watson Assistant can cut costs, drive revenue, and free precious resources for higher value work – all while improving customer NPS*.

Some benefits include:

  • $23 million in benefits over three years
  • Three-year 370% ROI
  • Cost savings of $6.00 per contained customer conversation

Register now to read the study.

*Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

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