To remain relevant in today’s market, every business needs to begin thinking in the realm of unified customer experiences. Brands need to deliver resolutions, as quickly as possible, 24x7x365. While this would have been a complex and expensive undertaking a few years ago, advancements in technology continue to transform customer service interactions at call centers.
Take this 5-minute assessment today to see how your customer service stacks up. We’ll also show you how you can use AI and new technology to empower agents, increase customer satisfaction, reduce operation costs and drive revenue.
To learn how to get started building with conversational AI to transform your customer service, watch the Watson Masterclass.