The pressure’s on for organizations to improve the digital experiences they offer their visitors. And now that digital experience is a multi-channel, multi-platform, multi-functional effort, there’s pressure to evaluate multiple technologies, tools and processes.
To help with a solution, Forrester surveyed users to find what’s working for them. They found that:
Organizations must move now at the speed of the customer
Firms get better results when the entire organization works together
Firms are beginning to manage content across channels
Read the Forrester report to find out how your competition is preparing for the next channel.