By 2020, 85% of all customer interactions will be handled without human intervention. With Utilities already having to catch up in terms of customer experience with other, more front-facing industries, it becomes paramount that solutions be found as soon as possible.

Developed with this in mind, Watson is the first line of support, interacting with customers in their preferred messaging and chat channels (Slack, Facebook Messenger and more). Pre-trained on common customer service questions and industry content packs, Watson can be put to work quickly, allowing fast time to value.