Improve your digital experience and ROI
Customers and employees alike expect an exceptional digital experience. IDC undertook a Business Value ROI study on behalf of IBM to assess the economic impact of moving away from a homegrown solution or custom integration of components from multiple vendors to IBM’s integrated Digital Experience suites. This white paper reports the findings from that study. Highlights include:
- Organizations were able to increase their business productivity by 11% from improved business operations, generating nearly $100,000 in savings for every 100 users.
- The five-year TCO for IBM’s Digital Experience software was 47% less than that for homegrown solutions.
- Users were 13% more productive overall with IBM’s Digital Experience software.
- Companies deploying IBM’s Digital Experience software in multiple use cases saw an additional benefit of 41%.
Overall, the companies in this study realized a strong ROI (aggregate of more than 500%) and paybackof their initial investment in less than seven months.
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