Organizations that strive to be customer-obsessed must undergo a digital transformation and use technology to drive superior customer experiences externally, powered by efficient and responsive internal operations.
A foundation of systems, processes, and investments drives ongoing innovation and supports your organization’s digital transformation. Key elements of the foundation are in enterprise applications, that is, systems of record, that support internal operations.
IBM commissioned Forrester Consulting to evaluate the role of modernizing systems of record in driving digital transformation.
Download the Forrester report, to learn about the key actions that you and your organization can take to ensure a positive outcome and optimize return on investment from your digital transformation initiatives.