There are two types of downtime, periods when technology services are unavailable to users. Planned downtime is scheduled, for the purpose of implementing upgrades and configuration changes. Unplanned downtime is unexpected, due to circumstances such as system-wide failures and power outages. Both types pose significant costs to businesses.
IT leaders are most concerned with the business disruption linked to planned downtime and the recovery process linked to unplanned downtime, as both lead to lost revenue. To solve these challenges, IT leaders must invest in technologies that help reduce all downtime.
This Forrester Consulting study* shows the results of their study of 100 IT directors in large US enterprises to understand the reality of downtime at their organization and how companies can best address it.
*Forrester Opportunity Snapshot, Commissioned by IBM, The Real Costs Of Planned And Unplanned Downtime, August 2019