March 2022 EMA Research Report
AI service automation: ITSM and ITOps convergence
IT is ground zero for business innovation.
What’s new about IT’s position today are the scope, velocity and urgency of innovation and change.
In this independent research report, the EMA team surveyed IT professionals in North America, EMEA, and APAC on critical topics including:
- Drivers, challenges and enablers of changing IT service models
- How organizations are changing to exploit technology advances
- Top IT operations challenges and goals in the next 18 months
- Where do cloud, security, and legacy systems stand in the hierarchy of IT pain
Register for the report and learn how IT can boost your organization’s digital transformation.
Not ready to register? Explore IBM AIOps and IT Automation solutions.
March 2022 EMA Research Report
AI service automation: ITSM and ITOps convergence
IT is ground zero for business innovation.
What’s new about IT’s position today are the scope, velocity and urgency of innovation and change.
In this independent research report, the EMA team surveyed IT professionals in North America, EMEA, and APAC on critical topics including:
- Drivers, challenges and enablers of changing IT service models
- How organizations are changing to exploit technology advances
- Top IT operations challenges and goals in the next 18 months
- Where do cloud, security, and legacy systems stand in the hierarchy of IT pain
Register for the report and learn how IT can boost your organization’s digital transformation.
Not ready to register? Explore IBM AIOps and IT Automation solutions.