Who we are

What is IBM Business Services?

IBM Business Services, an IBM company, is an insurance administration business that can help your insurance business achieve increased efficiencies, cost savings, and improved profits. IBM Business Services is in process to be a fully licensed third-party administrator business in all US jurisdictions.

We use IBM’s advanced technology stack and infrastructure to deliver leading-edge full-service insurance solutions to insurance companies across the globe. Our capabilities include the following:

  • Customer service
  • Claims processing
  • Policy administration
  • Accounts receivable/Financial control

The market

The insurance administration market is a growing one with several strong players, but our technology backing and expertise sets IBM Business Services apart from the competitors. If you are looking for future-ready insurance solutions, look no further.

What makes us unique

Our services and solutions are backed by more than 110 years of IBM experience, and combines IBM’s industry-leading technology with insurance experts to bring the highest quality and most advanced solutions to the market and to your organization.


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Our culture is focused on the client experience, and this transfers directly to our solutions. As a pillar of our culture, the client always comes first.


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Over the years, the insurance industry has benefited from advancements in data analysis. Our solutions take this to the next level by applying Watson® technologies and analytics to the insurance space to serve you.


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We combine deep insurance industry expertise with more than hundred years of technology experience to produce the highest quality solutions in the market.

Our pillars of differentiation

Why IBM Business Services?

Our insurance solutions are the right balance of technology and experience that will help you operate efficiently and effectively.

AI and automation

Artificial intelligence and advanced automation to expedite the claims process

Industry-leading technology

Industry utility powered by IBM technology and solutions such as hybrid cloud, Red Hat®, and IBM Cloud Pak® for Data

Agile processes

Scalability through IBM’s technology and infrastructure executed on an Agile and flexible philosophy

Unmatched expertise

Security, compliance and regulatory guidance provided by some of the world’s leading experts

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