How can IBM Sterling Partner Engagement Manager (PEM) save you time?
Tell us how many partners you onboard annually
PEM works best for organizations with 250 or more partners (defined as suppliers and customers).
68% of organizations exchange information with more than 250 partners annually.
PEM dramatically shortens onboarding time
Without PEM, it can
take 4 weeks or more to manually
onboard a new partner.
With PEM, you can
reduce that time up to 75% per
partner.
750 Weeks saved
Imagine all the things you could do
with every week you
save
Start that hybrid cloud project!
Focus on adopting AI and blockchain technologies.
Ride the world’s longest roller coaster 2,800 times.
How long does it take to renew your partners’
security certificates?
With PEM, it’s virtually instantaneous!
PEM automates certificate renewals, allowing your partners to maintain and service their own record.
This self-service process reduces the amount of time your IT department spends managing existing partners.
See what you can do with PEM
With PEM...
01
Total partners onboarded
00
Certificates renewed
Automated partner onboarding
- Onboarding request received
- Partner receives link to branded PEM login
- Partner completes self-service onboarding
- PEM initiates automatic test run
- New partner onboarded!
And without...
00
Total partners onboarded
00
Certificates renewed
Manual partner onboarding
- Onboarding request received
- IT sends new partner questionnaire
- Questionnaire returned incomplete
- IT emails/calls partner
- No response
Instead of a lengthy, manual back-and-forth communication process that is prone to costly errors. PEM’s self-service portal allows both business users and partners to manage their records without involving the IT department.
With PEM...
01
Total partners onboarded
01
Certificates renewed
Automated certificate renewal
- PEM shows a security certificate is about to expire
- Renewal notification text to supplier
- Supplier logs into PEM and supplies new certificate
- Certificate renewal complete!
And without...
00
Total partners onboarded
00
Certificates renewed
Manual partner onboarding continues
- Partner delivers missing information
- IT configures SFTP setup
- IT emails partner to retrieve test file
- Test file retrieval fails
- Meeting set to resolve issue
PEM avoids delays by automatically detecting SSL certificates that are about to expire and notifying partners to upload new ones.
With PEM...
02
Total partners onboarded
02
Certificates renewed
Automated partner onboarding
and certificate
renewal continues
- Another partner onboarded
- Existing partner certificate renewed
- IT starts their discovery on hybrid cloud — months ahead of schedule!
And without...
00
Total partners onboarded
00
Certificates renewed
Partner still being manually onboarded
- Troubleshoot plan established
- IT works to resolve the issue
- New test process started
- Partner provides wrong IFG certificate
- Test fails due to corrupt partner data
Centralized repository maintains accurate and real-time partner records.
With PEM...
03
Total partners onboarded
03
Certificates renewed
Partner onboarding and management continues
- Partner updates email records via self-service portal
- Additional partner onboarded
- Another partner certificate renewed
- IT meets to discuss potential for blockchain
And without...
01
Total partners onboarded
00
Certificates renewed
New partner finally
onboarded... but other
problems
arise
- Test successful
- New partner onboarded
- 2 key suppliers’ security certificates expire
- Suppliers no longer have file transfer permissions
- IT delays their hybrid cloud project... again
53% of enterprises cite a lack of visibility into trading partner relationships as a primary concern.
Week 1
With PEM...
01
Total partners onboarded
00
Certificates renewed
Automated partner onboarding
- Onboarding request received
- Partner receives link to branded PEM login
- Partner completes self-service onboarding
- PEM initiates automatic test run
- New partner onboarded!
And without...
00
Total partners onboarded
00
Certificates renewed
Manual partner onboarding
- Onboarding request received
- IT sends new partner questionnaire
- Questionnaire returned incomplete
- IT emails/calls partner
- No response
Instead of a lengthy, manual back-and-forth communication process that is prone to costly errors. PEM’s self-service portal allows both business users and partners to manage their records without involving the IT department.
Week 2
With PEM...
01
Total partners onboarded
01
Certificates renewed
Automated certificate renewal
- PEM shows a security certificate is about to expire
- Renewal notification text to supplier
- Supplier logs into PEM and supplies new certificate
- Certificate renewal complete!
And without...
00
Total partners onboarded
00
Certificates renewed
Manual partner onboarding continues
- Partner delivers missing information
- IT configures SFTP setup
- IT emails partner to retrieve test file
- Test file retrieval fails
- Meeting set to resolve issue
PEM avoids delays by automatically detecting SSL certificates that are about to expire and notifying partners to upload new ones.
Week 3
With PEM...
02
Total partners onboarded
02
Certificates renewed
Automated
partner onboarding and certificate
renewal
continues
- Another partner onboarded
- Existing partner certificate renewed
- IT starts their discovery on hybrid cloud — months ahead of schedule!
And without...
00
Total partners onboarded
00
Certificates renewed
Partner still manually onboarded
- Troubleshoot plan established
- IT works to resolve the issue
- New test process started
- Partner provides wrong IFG certificate
- Test fails due to corrupt partner data
Centralized repository maintains accurate and real-time partner records.
Week 4
With PEM...
03
Total partners onboarded
03
Certificates renewed
Partner onboarding and management continues
- Partner updates email records via self-service portal
- Additional partner onboarded
- Another partner certificate renewed
- IT meets to discuss potential for blockchain
And without...
01
Total partners onboarded
00
Certificates renewed
New
partner finally onboarded... but other
problems
arise
- Test successful
- New partner onboarded
- 2 key suppliers’ security certificates expire
- Suppliers no longer have file transfer permissions
- IT delays their hybrid cloud project... again
53% of enterprises cite a lack of visibility into trading partner relationships as a primary concern.