Resolving The Problem

RETAIN tip: H185798

Users installing the ServerGuide Scripting Toolkit version 1.3 on a server that also has the Altiris Deployment Solution product installed may receive an InstallShield error message 1722.
 
When the user checks the Scripting Toolkit supplied Altiris jobs will not have been loaded into the Altiris Deployment Solution console.
 
This symptoms are seen ONLY by customers who have installed the Altiris Deployment Solution product on a drive other than the C drive.

The following systems are affected:

• a BladeCenter HS40, Type 8839, any model
• a BladeCenter HS20, Type 8832, any model
• a BladeCenter HS20, Type 8843, any model
• a BladeCenter LS20, Type 8850, any model
   
  
• an xSeries 460, Type 8872, any model
• an xSeries 445, Type 8870, any model
• an xSeries 366, Type 8863, any model
• an xSeries 365, Type 8862, any model
• an xSeries 365, Type 8861, any model
• an xSeries 346, Type 1880, any model
• an xSeries 346, Type 8840, any model
• an xSeries 345, Type 8670, any model
• an xSeries 336, Type 8837, any model
• an xSeries 335, Type 8830, any model
• an xSeries 335, Type 8676, any model
  
  
• An eServer 326, Type 8848, any model
• An eServer 326m, Type 7969, any model
• An eServer 325, Type 8835, any model
   
  
• an xSeries 306, Type 8836, any model
• an xSeries 306m, Type 8891, SAS model
• an xSeries 306m, Type 8849, SAS model
• an xSeries 305, Type 8673, any model
• an xSeries 260, Type 8865, any model
• an xSeries 255, Type 8685, any model
• an xSeries 236, Type 8841, any model
• an xSeries 235, Type 8671, any model
• an xSeries 226, Type 8488, any Model
• an xSeries 226, Type 8648, any Model
• an xSeries 225, Type 8649, any model
• an xSeries 225, Type 8647, any model
• an xSeries 206, Type 8482, any model
• an xSeries 206m, Type 8485, SAS model
• an xSeries 206m, Type 8490, SAS model
• an xSeries 205, Type 8480, any model
• an xSeries 100, Type 8486, any model
  

The system has the symptom described above.

This issue will be fixed in the next release of the ServerGuide Scripting Toolkit, 1.3.01, currently scheduled for release 2nd Quarter 2006.

Run the ServerGuide Scripting Toolkit 1.3 executable, which was downloaded from the IBM Web site:  

• Run the ServerGuide executable and dismiss the 1722 error message when it is received.
   
  
• Finish with the InstallShield executable.  

On the installation system, navigate to the following Scripting Toolkit directory:  

• "Altiris_Path" \sgdeploy\sgtk\examples
  Note: Where the Altiris_Path is normally C:\Program Files\Altiris\eXpress\Deployment Server
  

Edit the following file:

• loadbin.bat  
  

Search for the following:

• Change to the system drive  
  

On the line right after this search string, delete or comment out the following:

• C: Save the file loadbin.bat
  

 Navigate to the following Scripting Toolkit directory:  

• "Altiris_Path"\sgdeploy\sgtk\altiris\windows  
  

Run the following batch file:

• msildbin.bat (This can be done by double clicking on the batch file in Explorer)  
  

Notes: The Scripting Toolkit supplied Altiris binary will be loaded as it would have been from the InstallShield program.  

The Toolkit Menu should have already been created even with the error, so the customer can use the IBM Tools menu option to navigate to the described directories.

ServerGuide Scripting Toolkit v1.3 has a new
InstallShield based installation program.  

There is a problem running that InstallShield program on
systems with the following details:  

1. Have the Altiris Deployment Solution product installed.
   
2. Altiris Deployment Solution is installed on a drive other than the C drive.  
   
3. Runs the Scripting Toolkit InstallShield program and chooses the following from the supplied menu: "Integrate with Altiris Deployment Solution, Windows version"  
   

The problem is in one of the files supplied by the Scripting Toolkit which is called during the install process.
 
This file has a hard coded path, which makes it impossible to find an Altiris executable that is also run during the install process.
 
Once the hard code path is removed, the installation process works as expected, no matter where the Altiris Deployment Solution product is installed.
 
Note: This issue is not related to the Altiris Deployment Solution product installed and will be seen on all Scripting Toolkit supported versions, listed in the Readme.htm
 
- It will be available from the ServerGuide Electronic fulfillment web site - at the following URL:
 
http://www-03.ibm.com/systems/management/serverguide/sub.html
 
It is included with new servers or an upgrade can be ordered using the web at the following URL:
 
http://www-03.ibm.com/systems/management/serverguide/sub.html