Generic ANS-MES-0003 errors returned instead of detailed errors when using IIS 7.0

Troubleshooting

Problem

When using Analysis Studio via an IIS 7.0 webserver, conditions that would normally result in a specific error indicating the root cause of a problem are now returning the following error which does not explain what went wrong: ANS-MES-0003 A server error occurred. Unable to complete the action Conditions that will result in this error include but are not limited to: - when a user tries to save a report in a folder for which Write permissions have not been granted - When an inactivity timeout occurs (the error is returned instead of a prompt for logon) - When the message "Working ... Cancel" is displayed and the user decides to cancel, ANS-MES-0003 is returned instead of a "Request was cancelled" message

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analysis Studio","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Was this topic helpful?

Document Information

More support for:
Cognos Business Intelligence

Software version:
10.2.2, 10.2.1, 10.2

Operating system(s):
Windows

Document number:
152559

Modified date:
30 April 2025

UID

swg21470999

IBM Support

Tips