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Authentication error "Incorrect user name or password."

Troubleshooting


Problem

When runing application to submit workload, we observe the following error message "Incorrect user name or password." The user name and password (Admin and Admin) are correct and can be used to log on by CLI.

Symptom

In client code, we connect to cluster by specifying a local file. For example:

char *cURL = "file:///home/henry/ego.conf.local";
// Connect to the specified application.
ConnectionPtr conPtr = SoamFactory::connect(cURL,appName, &securityCB);

[{"Product":{"code":"SSGSMK","label":"Platform Symphony"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF016","label":"Linux"}],"Version":"6.1.1","Edition":"Advanced","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSGSMK","label":"Platform Symphony"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSZUMP","label":"IBM Spectrum Symphony"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":null,"Platform":[{"code":"","label":null}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
Platform Symphony

Software version:
6.1.1

Operating system(s):
Linux

Document number:
628333

Modified date:
17 June 2018

UID

isg3T1023398

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