IT42282: VMWARE BACKUP'S OF WINDOWS VIRTUAL MACHINES, WITH FILE INDEXING ENABLED, HANG.

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus backups, of Windows Virtual Machines,
  with file indexing enabled, can hang, with repeated message,
  Waiting for remote operation to complete on server #.#.#.#
  
  The following messages are seen within the Job Log:
  DETAIL,<timestamp>,2,2,CTGGA3511,[#.#.#.#] The discovered file
  list[81786606_Volume{b753e56b-d696-488a-bae0-afdfce9cdc8c}_file
  list.zip]has been uploaded to
  [https://#.#.#.#/api/fileops/upload?location=1664166600042] of
  IBM Spectrum Protect Plus.
  DETAIL,<timestamp>,2,2,CTGGA3503,[#.#.#.#] File Discovery is
  done.
  DETAIL,<timestamp>,2,2,CTGGA2325,Waiting for remote operation to
  complete on server #.#.#.#
  DETAIL,<timestamp>,2,2,CTGGA2325,Waiting for remote operation to
  complete on server #.#.#.#
  
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.12
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.12                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.12.2, 10.1.13. Note that this is subject to change at   *
  * the discretion of IBM                                        *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that virtual machine file
  indexing used to hang, can be completed successfully.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels