IBM Support

IT42113: OCP RESTORE STUCK IN RESOURCE ACTIVE STATE

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APAR status

  • Closed as program error.

Error description

  • Red Hat OpenShift container platform (OCP) restore from copy
backup was stuck in restore active state, when vSnap server
cannot respond to the 1st volume deletion request, because vSnap
server was overloaded. IBM Spectrum Protect Plus server might
not proceed with the restore because it persistently requested
to delete the vSnap volume already deleted, since the
confirmation of volume deletion was missed in the 1st attempt.

The following error messages were repetitive, due to the
persistent attempts to delete a vSnap volume already deleted.

ERROR 1.66153E+12 Fri 26 Aug 2022 17:09:33 UTC 2 CTGGA1056
Failed to delete filesystem
(SPP_1147_1661525340047_00_spp_1136_2280_182CAC09430) cloned
from snapshot (spp_1136_2298_10183_182d28c1143). Error =
(StorageVolumeDestroyException).

Local fix

  • Cancel restore job, and create a new restore job.

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Spectrum Protect Plus 10.1.7 - 10.1.12                   *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See Error Description                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Apply fixing level when available. This problem is currently *
* projected to be fixed in IBM Spectrum Protect Plus level     *
* 10.1.12.6. Note that this is subject to change at the        *
* discretion of IBM                                            *
****************************************************************

Problem conclusion

  • This problem has been fixed so that when vSnap server returns
REST API error to IBM Spectrum Protect Plus server, OCP restore
will fail, instead of hanging.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT42113
    • 

  • Reported component name
    SP PLUS
    • 

  • Reported component ID
    5737SPLUS
    • 

  • Reported release
    A1C
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-09-21
    • 

  • Closed date
    2023-07-21
    • 

  • Last modified date
    2023-07-21
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    SP PLUS
    • 

  • Fixed component ID
    5737SPLUS
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1C","Line of Business":{"code":"LOB26","label":"Storage"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            01 February 2024
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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