Configuring Universal Connection

This is an overview of how to use the Universal Connection wizard and other related tasks that you need when you create a Universal Connection to IBM services.

Follow these procedures when you create a Universal Connection between your system and IBM Electronic Customer Support. As an alternative, you can review the Universal Connection scenarios and follow the scenario that matches the configuration requirements of your site.

Universal Connection automatic configuration

Automatic configuration of a direct LAN connection to IBM is enabled by default. See Universal Connection for more information.

Universal Connection wizard procedures

These procedures involve creating a configuration through the Universal Connection wizard or control language (CL) commands. After preparing to configure the Universal Connection, choose a configuration procedure that best fits the hardware and software setup of your site.

  • Configuring a dial-up connection through AGNS
    You can configure a connection from your system or partition through AT&T Global Network Services (AGNS) to IBM customer support. You can also configure your system to act as a connecting point through which other systems or partitions access IBM customer support.
  • Configuring a remote PPP dial-up connection
    To configure a point-to-point (PPP) connection from a remote system to access IBM customer support through a system, partition, or through Hardware Management Console (HMC), follow these Universal Connection wizard procedures.
  • Configuring a direct Internet connection
    You can configure a connection from your system or partition through a direct Internet connection to IBM customer support. You can also configure your system to act as a connecting point through which other systems or partitions access IBM customer support.
  • Configuring a PPP connection through an ISP
    You can configure a connection from your system or partition through a point-to-point (PPP) Internet service provider (ISP) connection to IBM customer support. You can also configure your system to act as a connecting point through which other systems or partitions access IBM customer support.
  • Configuring a multi-hop connection
    To configure a connection from your system or partition through a remote multi-hop connection to IBM customer support, follow these procedures and ensure that the prerequisites and assumptions are met.
  • Additional Universal Connection configuration procedures
    These procedures provide information about configuring service provider information, testing your connection to Electronic Customer Support, ensuring compatibility with SOCKS, and locating the address of the IBM® virtual private network (VPN) Gateways and service destinations.
Parent topic: Setting up a connection to IBM
Related concepts:
Scenarios: Universal Connection
Related tasks:
Planning for Universal Connection
Related reference:
Enabling Electronic Customer Support to your system