Sending a service request later
If you decide to send a service request later, select option 2 (Do not send service request) on the Select Reporting Option display. The status of the problem in the problem log changes to PREPARED.
To submit a problem with PREPARED status, follow the directions in Reporting problems detected by the system. When the system reports the problem, the problem log entry is packaged as a service request. Then your system automatically dials the service provider system, and the system transmits the problem to the service provider.
To report all problems in the problem log that have a status of PREPARED, perform one of the following actions:
- On the Work with Problems display, press F16 (Report prepared problems).
- On any command line, enter SNDSRVRQS *PREPARED and press the Enter key.
The connection to the service provider system ends when you receive a program temporary fix (PTF) or when your problem is opened for further investigation. The system changes the status of the problem to SENT or ANSWERED in the problem log.