Configuring an SNA connection

If you intend to access Electronic Customer Support using Systems Network Architecture (SNA) and a modem that is capable of Synchronous Data Link Control (SDLC), complete these tasks to establish your connection to IBM's support services.

Notes:
  1. This type of configuration does not work with Electronic Service Agent™.
  2. You can configure this type of access as a backup in case the Universal Connection is unable to be established. The Universal Connection automatically uses this backup configuration if it exists. However, this connection type works only for Point-to-Point Protocol (PPP) and virtual private network (VPN) connection types.
Parent topic: Setting up a connection to IBM
Related reference:
Enabling Electronic Customer Support to your system