Setting the trace level

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Trace level determines the message severity recorded during Electronic Service Agent activity.

Setting the trace level is done using the Electronic Service Agent graphical user interface. Select Help from the graphical user interface panels if you have questions about the specific panel or the information to enter.
Tip: You can also use the esacli logSettings command to set the trace level. For information, see esacli logSettings.

To set the trace level, complete the following steps:

  1. Start a browser so you can use the Electronic Service Agent graphical user interface.
  2. In the browser address field, enter https://hostname:5024/esa, where hostname is the name or IP address of the system running Electronic Service Agent.
  3. Log on to the Electronic Service Agent graphical user interface. See User security for information about authorization requirements.
  4. Select Settings.
  5. Select Trace level.
  6. Select the trace level for the message severity you want recorded during Electronic Service Agent activity.
    The least detailed amount of data is logged with the setting Severe, and the most detailed amount of data is logged with setting Trace.